Cancelation, refunds and no show policies

Cancelation deadline

Cancelations must be made two days prior to the date on the ticket. In the cases where no cancellation was made and the client did not show there will be no refund.

Cancelation charge

Cancelations made up until two days prior to the date on the ticket (until 5 pm of the second day prior do the date on the ticket) are possible with a cancelation charge of 8% of the total ticket price.

Refund deadline

All refunds will be made within 14-days of your cancelation.

Cancelation and refund through credit card (through UNICRE system)

Credit card payments (UNICRE system) will be refunded directly to the credit card used to make the payment.
Cancelations must be sent by email to - ecommerce.cancel@zoomarine.pt, and contain the following information:

- Electronic Ticket number
- Cardholder's name

Cancelation and refund through PayPal system

All payments made through PayPal will be refunded to the paypal account used to make the payment.
Cancelations must be sent by email to - ecommerce.cancel@zoomarine.pt, and contain the following information:

- Electronic Ticket number
- PayPal holder's name